Morgan Stanley, Citigroup Overcharge Clients: Mistakes or Policies?

in Personal Capital News by

Last week, the SEC announced that Morgan Stanley agreed to pay $13 million as a penalty for overbilling 149,000 of its clients. They weren’t the only ones to be penalized last week: The Attorney General of the State of New York also announced that Citigroup has agreed to pay $1 million for overcharging clients by $22.5 million.

While a spokesperson for Morgan Stanley explained that these transgressions included “inadvertent billing errors,” Financial Advisor magazine reported that the investigation actually uncovered 36 types of these errors. We find it incredulous that 36 different types of billing errors were just “snafus.” It seems to us that it’s more evidence that large financial institutions care more about making money for themselves than for their own clients.

[Log into your Personal Capital account to see if you’re one of the hundreds of thousands paying surprise fees.]

At Personal Capital, we’ve always served as a fiduciary for our clients’ money. We are required to offer advice in the best interest of our clients. With fierce opposition facing the Department of Labor’s new rules that require everyone – including brokers – to operate as a fiduciary when selling 401k, 403b and Individual Retirement Accounts, we find this distinction more important than ever. We built a true advisory service that combines digital technology with dedicated financial advisors to deliver our mission statement “better financial lives through technology and people.” We can only encourage the rest of the industry to move in this direction soon.

Make an appointment today with Personal Capital advisor, who will always have your best interests in mind.

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Bill Harris

Bill Harris

Bill Harris is the founder of Personal Capital. He has spent 25 years building financial technology, notably serving as CEO of Intuit and PayPal. He is the founder of several financial technology companies and has served on the boards of numerous technology firms, such as SuccessFactors, RSA Security, Macromedia, and


  1. pissedoff

    Gee, if only there were some kind of “regulations” to protect us from such things…

    • Anonymous

      yes, I wish people on the right could see that regulations can be a good thing

  2. Michael Kruger

    I clicked on the link mentioned to log into my Personal capital account but do not see how I can determine if I am one of the people paying surprise fees. I do have 4 Morgan Stanley accounts. How do I make the determination?

  3. Anonymous

    Well as $ signs go and seeing Citibank the wealthiest people in the US yes could see them paying back what they owe USA.

  4. Rebecca Singh


    is there a website to go to?

  5. Eric

    $1mm FINE for $22.5mm in overcharges? Sounds about right… maybe this was an executive order.

  6. Allen Berkowitz

    Bilking people out of 22 million and paying a 1 million dollar fine. What a great way to commit robbery.
    Of course the government would never consider having cheaters pay back all the money, plus a fine!!
    We, the people are tired of the bull—-!!

  7. Michael Mills

    Here’s hoping that Personal Capital will continue to act in that fiduciary role now that Rump has rolled back the protections that took so long to be put in place to require financial planners/advisers to act in the best interests of their clients instead of their bottom line.

  8. Michael Mills

    So now that Trump has attacked the regulation that took so very long to pass that forced financial planners/advisers to act in the best interests of their clients instead of themselves, I trust that Personal Capital will continue to provide this much-needed protection to its clients.

  9. Don

    Too late! We have all been Trumped. As always, we respond to the opportunity to elect our leaders by choosing yet another of the one percent to make the rules for the rest of us.
    Do you really think that anyone in that group is going to change the rules in favor of the middle class?


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