}Frequently Asked Questions | Personal Capital

Frequently Asked Questions

Personal Capital Cash

What is Personal Capital Cash?

Personal Capital Cash is a program that offers you the ability to earn a higher interest rate on your cash than you might earn in a traditional Checking or Savings account. At the same time, the Personal Capital Cash Program offers up to an aggregate of $1,500,000 in FDIC insurance coverage, which is greater than the standard $250,000 any single bank can offer. For more details click here.

What interest rate will I earn?

You’ll earn 1.55% APY for all accounts. Personal Capital Investment Service, Wealth Management, and Private Client clients will earn 1.60% APY for all accounts. The Personal Capital Cash Program interest rates are subject to change. For more details click here.

Is there a daily minimum balance?

No. There is no minimum daily balance requirement.

Are there deposit, withdrawal or transfer limitations?

There are no limits on the number of deposits or withdrawals you can make under the program. The maximum deposit limit per transaction is $250,000. The daily withdrawal limit is $25,000 unless (i) your account was opened prior to December 1, 2019, (ii) you are a Personal Capital advisory client, or (iii) your account was opened and funded more than 60 days before the withdrawal, in which case the daily withdrawal limit is $100,000. For security reasons, there may be other limits on the amount, number, frequency, or destination of deposits or withdrawals you can make under the program. For more details click here.

Is my account FDIC insured?

Funds placed in the Personal Capital Cash Program are FDIC insured by program banks up to an aggregate of $1,500,000. For more details click here.

How do I get interest paid out and when?

Interest accrues daily and is paid monthly on the first business day of the month. Interest will be paid by Program Banks into the Program Accounts, and will be reflected in your Customer Account. Interest begins accruing once your funds are transferred into the Program Banks, generally within 2-3 business days after a deposit is initiated.

Does Personal Capital make money off my high-yield account?

Personal Capital receives a fee from each Program Bank in connection with the Program that is based on the aggregate daily closing balance of deposits held in Program Accounts by such Program Bank.

How do I access my money?

You will be able to deposit and withdraw money through your Personal Capital dashboard, both through our web site and mobile app. We currently allow ACH transfers. For account security, any deposit or withdrawal transaction must be initiated on the Personal Capital dashboard.

Who can open a Personal Capital Cash account?

In order to open an account, you must be a US citizen or a resident alien, age 18 or older and not be subject to IRS backup withholdings.

Do you have debit cards or bill pay available through the Personal Capital Cash program?

Long story short, we’re working on it. We’ve focused on building a high-yield cash management product first, but hope to make other offerings available soon. If there’s something missing that you’re looking for, feel free to drop us a line at [email protected].

How can I deposit and withdraw money from my account?

You can deposit and withdraw money from Personal Capital Cash by linking an external bank account to your account offered through Personal Capital Cash and funding from that linked external account. Once you’ve done that, go to your Personal Capital Cash page on your dashboard and click the “Manage Account” drop down menu. From there you can click on “Transfer Funds” and initiate the transaction of your choice.

Can I make a wire transfer to or from my account?

We do offer wire transfers up to $1M between 9 a.m. and 2:30 p.m. PT Monday through Friday. Please call 833-569-6730 to have one of our Support agents help to get the process started.

Can I use direct deposit to transfer money into my account?

Yes! We do offer direct deposit. In most cases, your HR department should be able to provide you with a direct deposit form. Simply input your Personal Capital Cash program account number and routing number (both can be found on your monthly statement) and return that form to your HR department to start making direct deposits.


For additional account-specific questions or to submit a question, please go to our Support page.

 

Wealth Management

Why should Personal Capital Advisors manage my money?

Most do-it-yourself investors make mistakes that cost them a lot of money over time. And many who call themselves “advisors” are actually conflicted brokers incentivized to sell you high-fee products. Some have good intentions, but still use mutual funds inefficiently.

As the modern way to manage your net worth, Personal Capital combines award-winning technology and financial tools with experienced people to create the smart, easy way to transform your financial future. Our advisors are fiduciaries with decades of combined experience managing money for high-net-worth and institutional clients, and they possess a strong desire to drive change and improve the industry.

Personal Capital is the smart way to get a real-time grasp of your finances. Independent and set up to avoid conflicts of interest, we've developed a simple way to invest better that delivers maximum diversification, a smart index approach, low fees, tax management, disciplined rebalancing and full transparency.

What is your investment philosophy?

We believe in the power of technology to change the financial industry, making it more accessible, affordable, and honest.

We believe in the power of people to change the nature of investment advice, making it more transparent, objective, and personal.

We believe you should have a sound investment strategy, and that it should fit your situation and your goals.

We believe lower risk for the same amount of expected return is better. That’s why we attempt to properly utilize all available global liquid asset classes, a strategy employed by sophisticated institutions for years.

Within U.S. equities, our Smart Weighting™ approach improves on traditional indexing by maintaining more evenly weighted exposure to every sector and style. In hypothetical back tests, this methodology outperformed the S&P 500, and did so with lower volatility. Read More

Active stock picking and market timing hurt many more people than they help, so we are not searching for the next home run or jumping in and out of markets.

Fees and taxes matter, so we attempt to minimize both.

Who makes investment decisions and what role does my Advisor play?

All assets are managed by our Investment Committee, with support from our research staff. Your Advisor ensures your money is managed in sync with your life and stated goals. Your Advisor is also responsible for communicating all aspects of our service to you in the method and frequency you desire.

What are your fees?

We have one simple fee based on a percentage of assets managed. Wealth management, trade costs and custody are included – you do not pay trade commissions. We bill monthly, in arrears, and routinely help clients with financial planning and 401(k) allocations at no charge. Our fee schedule is as follows:

First $1 million:0.89%

For clients who invest $1 million or more:

First $3 million:0.79%
Next $2 million:0.69%
Next $5 million:0.59%
Over $10 million:0.49%
How do I get started?

Just follow these 4 simple steps:

  1. Answer intake questions so we can evaluate your financial situation.
  2. Your Advisor will take a look at any current investments and work with our Investment Team to develop your personal financial strategy.
  3. If you decide we can help, we'll get accounts opened in your name at Pershing, a third-party custodian. These will be funded with cash or transfer securities.
  4. We implement your new strategy. We’ll also monitor and rebalance your portfolio, and work hard to minimize your tax bill.
How will you customize my investment strategy?

Customization begins by learning about your entire financial situation and goals. From there, we'll determine how much growth you need to reach those goals. In designing your strategy, we make sure to account for any unique circumstances you may have, such as financing a college education or purchasing a home. In addition, we factor in any outside exposures to a specific company or industry. Once we're clear on every facet of your financial life, we design a portfolio that reflects your risk and return profile.

How do you define success?

Every client's financial goals are different, so success in reaching those goals will look different too. For most people, the primary focus is building or maintaining wealth for income in retirement. Some clients want aggressive growth; others just need to keep up with inflation. Whatever the case may be, it translates into building a portfolio that minimizes risk for the appropriate level of expected return. We also work hard to optimize clients' tax burden because after-tax return is all that matters. But at the end of the day, it's all about helping every client understand, manage and grow their net worth. Every time we do that is a success.

How can you help optimize my taxes?

There are several ways we work to optimize your tax bill:

  1. Avoiding mutual funds - they are extremely tax-inefficient.
  2. Asset location. For individuals with both taxable accounts and retirement accounts, this means placing the right investments in the right accounts. High-yielding stocks and fixed income generally go into tax-deferred or exempt accounts. REITs pay nonqualified dividends and should also be owned in retirement accounts.
  3. Tax-loss harvesting. Because we use individual securities, we can realize losses to offset gains or provide a deduction.
What types of investments will I own in my account?

For US equities, we buy a well-diversified sample of at least 70 individual stocks to provide the advantages of our Tactical Weighting approach and for tax optimization. For fixed income and alternatives, we use a combination of low-cost exchange traded funds (ETFs). This combination allows for the highest degree of diversification and the lowest fund costs.

Who holds my money?

Pershing Advisor Solutions, a Bank of New York Mellon Company. We selected Pershing because of their strength and willingness to use technology in ways that help our clients. Pershing is one of the largest US custodians, with over a trillion dollars in global client assets. Personal Capital never directly takes custody of client assets, and only you have access to your money.

How quickly can I get access to my money if I need it?

We only purchase highly liquid securities, meaning cash can be available to you within a normal 1 to 3-day settlement period.

Where can I see my money?

You can see all your accounts, all in one place, anytime, through Pershing’s online platform or your Personal Capital dashboard via web, tablet or phone. Additionally, both Pershing and Personal Capital provide periodic electronic statements.

If you don’t see your question addressed here, or you have other thoughts or concerns, please contact us.

Personal Capital