Our Commitment

Personal Capital is committed to the protection of your privacy. We understand keeping your information secure and confidential is critical to earning and keeping your trust.

We NEVER rent, sell or trade your personal information to anyone. Ever.

Who We Are - Internet Security Pioneers

Bill Harris and Louie Gasparini, the CEO and CTO of Personal Capital, previously founded PassMark Security, the company that designed the online authentication system that is now used by most of the major banks in this country. When you log in to the Bank of America website, you're using the security system we built.

Bill also served on the board of directors of RSA Security, one of the largest security companies in the world, and he is chairman of XTec, which builds secure identity management systems for the U.S. government. The State Department, the Defense Department and the Department of Homeland Security all use the smart card and biometric security systems developed by XTec in Washington D.C.

When it comes to online security, there's not much we haven't seen. The entire staff at Personal Capital understands the challenges of Internet security – as well as the crucial importance of keeping you safe.

What We Do - Multiple Levels of Security

The essence of security is defense in depth – employing multiple levels of security of different types. A real-world example is the ATM. You need both your card and your PIN to get cash (this is known as two-factor authentication). If someone steals your wallet and gets your ATM card, they don't have your PIN. And if someone else shoulder-surfs your PIN, they don't have your card. Either way, you're safe.

Similarly, at Personal Capital we deploy multiple different security systems and processes simultaneously, for extra assurance.

Secure Authentication. We use two-factor authentication when you sign in to our site, (1) verifying your password and (2) identifying the computer you're using. If someone steals your password and tries to use it from a different computer, they cannot get in. When you sign in from a different computer, we use an "out-of-band" verification to your email or your cellphone to make sure it's really you.

Firewalls and Perimeter Security. Our data center is protected with numerous perimeter and internal systems designed to prevent penetration and monitor for suspicious activity.

Data Encryption. We encrypt your credentials and personal data with military-grade encryption algorithms – 256-bit AES, to be specific. Even if someone could penetrate the data center, your data would remain secure.

Continuous Monitoring. And not only do we monitor activity, we let you do so as well. We'll send you a daily email containing every transaction during the last 24 hours in all your accounts – bank, broker and credit card accounts. Every morning just take a quick peak and confirm that all the activity was yours. It's a great way to catch any problems – like bogus credit card charges – right away.

Who We Work With - Federal Protections

Personal Capital is a Registered Investment Advisor, regulated by the Securities and Exchange Commission. Although that level of registration does not imply any special level of skill or training, we have a fiduciary obligation to act in your best interest, rather than our own. It is our legal duty to give the advice that is best for you. (By contract, brokers do not have this legal duty, and often promote products that earn commissions or kick-backs, instead of doing what is best for you.) And any money that we manage for you, is held by an independent custodian, not by us.

All bank deposits that we manage for you are held by a bank custodian, and those deposits are protected by the FDIC, an independent agency of the federal government, up to $250,000 per depositor for each separate bank custodian. By utilizing multiple registrations or multiple banks, we can get FDIC protection for you in excess of the $250,000 limit.

All investment securities that we manage for you are held by a broker custodian, and those securities are protected from theft or disappearance by the SIPC. SIPC coverage guarantees your holdings up to $500,000, and is automatically put in place for all of our customers.